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Maison Silaïa · Data protection
Privacy policy.
Maison Silaïa processes only the information required for its communications, services and website operation.
Data controller
Maison Silaïa SARL-S
8 Rue des Mérovingiens, 8070 Bertrange, Luxembourg
Email: concierge@maisonsilaia.com
Telephone: +352 621 578 020
Data that may be collected
Depending on your interaction with Maison Silaïa, we may process:
- your identity and contact details;
- information you provide in a concierge request, quotation request or booking;
- data required to perform a service;
- technical and browsing information where the tools actually enabled on the website allow it;
- your choices concerning cookies and, where applicable, our communications.
Please provide only the information that is relevant to your request.
Purposes of processing
Data may be used to respond to your requests, prepare a proposal, organise and monitor a service, manage the client relationship, comply with administrative, accounting or legal obligations, secure the website and improve its operation. Marketing communications are sent only where there is a valid legal basis for doing so.
Legal bases
Depending on the processing concerned, Maison Silaïa relies on steps taken before entering into a contract or performance of a contract, your consent, compliance with a legal obligation, or its legitimate interest in securing and administering its activities.
Recipients of personal data
Information is accessible to authorised persons within Maison Silaïa. It may be shared with service providers, partners or technical services that are strictly necessary to fulfil your request, and with authorities where required by law. Maison Silaïa does not sell or rent your personal data.
Security
Maison Silaïa implements technical and organisational measures appropriate to the nature of the information processed in order to limit the risk of unauthorised access, loss, alteration or disclosure.
Data retention
Data is retained for as long as necessary for the purpose for which it was collected, then deleted or archived where legal, accounting or tax obligations require it. Precise retention periods depend on the nature of the relationship and the documents concerned.
Your rights
Subject to the conditions set out in the GDPR, you may request access to, correction or erasure of your data, restriction of processing, data portability, object to certain processing and withdraw your consent where consent is the legal basis.
To exercise your rights, email concierge@maisonsilaia.com. We may ask you to verify your identity where necessary to protect your information.
Third-party websites and services
Links to third-party websites take you to services whose privacy practices are independent of Maison Silaïa. We recommend that you review their own policies.
Updates and contact
This policy may be amended to reflect changes to the website, our services or the regulatory framework. Any new version will be published on this page.
Last updated: 12 September 2026.
Contact: concierge@maisonsilaia.com