Private concierge FAQ.

A private concierge service provides personal assistance by researching, arranging and coordinating solutions for daily life, travel, reservations, events and individual requests. It acts on a client’s behalf according to their preferences and constraints.

Private concierge services are designed for individuals, families, executives and companies wishing to delegate research or organisational tasks. Support may cover one specific request or continue throughout the year.

A private concierge service lets you entrust research, verification and coordination to one dedicated contact. It saves time, reduces fragmented communication and gives you a clear overview of every request.

A hotel concierge mainly assists guests during their stay and within the hotel’s environment. A private concierge works directly for the client across different locations and categories of need, before, during and after a journey.

A private concierge can coordinate daily requirements, travel, transport, reservations, events, experiences, private purchases and professional needs. Feasibility depends on timing, budget, availability and the applicable legal framework.

Look for a clear way of working, attentive listening, discretion, reliable follow-up, appropriate partner selection and transparent terms. A presence in Luxembourg also supports a precise understanding of local needs and service providers.

You share your request, preferences and constraints. Maison Silaïa researches suitable solutions, coordinates the people involved and follows the request through to completion, with one dedicated contact throughout.

Maison Silaïa is based in Luxembourg and also has a presence in Saint Martin, St Barts and Dubai. We can arrange and coordinate requests worldwide.

Our services include daily management, travel and stays, exclusive experiences, private events, gastronomy, wellness, private shopping, tailored requests and corporate concierge support.

Yes. Maison Silaïa handles occasional requests as well as recurring needs. The appropriate level of support is defined according to the nature of your request.

Fees depend on the nature and complexity of the request, the timescale and the level of coordination required. A tailored proposal is presented after we have reviewed your needs.

Planning ahead creates more choice, particularly for travel, events and highly sought-after reservations. We also consider urgent requests according to actual availability.

Yes. Maison Silaïa supports companies and executives with professional organisation, business travel, corporate events and thoughtful gestures for clients or team members.

Yes. We can source venues and partners, arrange reservations and coordinate contributors according to the format, preferences and budget agreed with you.

We limit the collection of information to what is necessary to understand and fulfil your request. Information shared with us is handled discreetly and in accordance with our privacy policy.

You can use the website contact form, email concierge@maisonsilaia.com, call +352 621 578 020 or contact us on WhatsApp. Our team is available seven days a week.