Privacy Policy
Turn every trip into an unforgettable experience with Maison Silaïa. Whether for leisure or business, we create tailor-made stays adapted to your desires.
1. Introduction
At Maison Silaïa SARL S, we place great importance on the protection of your personal data. This policy explains how we collect, use, share, and safeguard the information you provide through our website or services.
In accordance with the General Data Protection Regulation (GDPR) and Luxembourg law, we are committed to respecting your rights and ensuring transparency in how your data is processed.
2. Data Controller
- Registered office: 8 Rue des Mérovingiens, 8070 Bertrange, Luxembourg
- Phone: +352 621 578 020
- Email: concierge@maisonsilaia.com
The data controller is the managing director of the SARL S, who oversees compliance with this policy.
3. Data Collected
We may collect different types of data:
- Personal data provided by the user:
- First and last name
- Email address and phone number
- Information necessary for providing our services (e.g., concierge requests, bookings,
quotes)
- Browsing data:
- IP address
- Browser and device type
- Pages visited and duration of visit
- Cookies and similar technologies
- Data collected automatically through our tools:
- Website usage statistics
- Information about interactions with our emails and newsletters
4. Purpose of Data Processing
We use your data to:
- Respond to your requests and manage your orders or services
- Provide our concierge services in a personalized manner
- Improve our services, website content, and user experience
- Communicate useful information, offers, or newsletters if you have given consent
- Comply with legal and fiscal obligations
5. Legal Basis for Processing
The processing of your data is based on:
- Your consent (e.g., newsletters, forms)
- The performance of a contract (e.g., concierge services)
- Compliance with a legal obligation (e.g., invoicing, accounting)
- Our legitimate interests (e.g., website security, statistical analysis)
6. Data Sharing
Your data may only be shared with:
- Our service providers or partners to deliver the requested services
- Legal authorities if required
- Hosting and technical service providers ensuring the security of your information
We do not sell or rent your data to third parties.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against:
- Unauthorized access
- Accidental modification, disclosure, or destruction
- Data loss
8. Data Retention
- Your data is retained for as long as necessary to achieve the purposes for which it was
collected. - Certain data may be archived for legal or fiscal obligations.
9. Your Rights
In accordance with the GDPR, you have the following rights:
- Right to access your data
- Right to correct inaccurate or incomplete data
- Right to erase your data (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to data processing
- Right to withdraw your consent at any time
To exercise your rights, please contact us at concierge@maisonsilaia.com.
10. Cookies and Tracking
We use cookies to:
- Improve your navigation
- Analyze site traffic and optimize content
- Personalize certain features
You can manage or disable cookies via your browser, which may limit some functionalities.
11. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
12. Changes to This Policy
We may update this privacy policy. Any changes will be posted on this page with the date of the latest update.
Last Updated: September 28, 2025